Whether it's a payment issue, account verification, bonus query, or gaming problem — the c88 team is always here for you. Browse the topics below or reach out to us directly.
Everything you need to know about Mobile Pay, Nagad, and bank transfers
Profile Updates, Verification & Security
Claiming Offers, Wagering Requirements & Expiry
Rules, Live Betting & Sports Odds
Installation, Updates & Login Issues
Password, Data Security & Two-Factor Authentication
Depositing and withdrawing at c88 is quick and easy. We support all major payment methods in Bangladesh. Deposits are credited to your account instantly, and withdrawals are typically processed in as little as 48 seconds — and no longer than 30 minutes.
The name on your c88 account must match the name on your payment account for deposits and withdrawals. Transactions from mismatched names will not be accepted.
| Payment Methods | Minimum | Maximum | Processing Time |
|---|---|---|---|
| Mobile Pay | ৳200 | ৳50,000 | Instant |
| Nagad | ৳200 | ৳50,000 | Instant |
| Rocket | ৳300 | ৳30,000 | 1–5 minutes |
| Bank Transfer | ৳1,000 | ৳5,00,000 | 15–30 minutes |
| Crypto (USDT) | $10 | Unlimited | 1–30 minutes |
Withdrawals at c88 are available 24 hours a day, 7 days a week. Once your account is verified, you can submit a request at any time. KYC verification is required for your first withdrawal — once that's done, all future withdrawals are processed automatically.
Follow the steps below to get help at c88. Most issues are resolved within 2–5 minutes.
Start by identifying the nature of your issue — deposit, withdrawal, bonus, or game-related.
Check the topic cards or FAQ section above — your answer may already be there.
If you still can't find a solution, click the chat button at the bottom of the page or in the app. Support is available in Bangla.
For any payment-related issue, having your transaction ID or a screenshot ready beforehand will help us resolve it faster.
For complex issues, email us at support@c88.life. You'll receive a response within 24 hours.
Feel free to speak entirely in Bangla — all our agents are fluent.
Average live chat response time is under 90 seconds.
Our support team is available 24 hours a day, 7 days a week.
Each department has its own specialists — ensuring fast and accurate resolutions.
Account verification is required before your first withdrawal at c88. It's there to protect you — ensuring no one else can access your funds. The process is straightforward and typically takes 15–30 minutes to complete.
Withdrawal requests cannot be processed until verification is complete. Getting it done early saves you the hassle later.
C88 offers a variety of bonuses — welcome bonus, daily reload, cashback, free spins, and tournament prizes. Each offer comes with its own terms, so make sure to read the details before claiming.
Your welcome bonus is added automatically on your first deposit — no code required. A minimum deposit of ৳500 is needed to qualify.
If wagering is not completed before the bonus expires, the bonus balance will be forfeited. Your real-money balance remains unaffected.
Yes, you can cancel an active bonus at any time from the "Bonus" section of your account. Please note that the bonus amount will not be refunded once cancelled.
The c88 support team is available 24 hours a day, 7 days a week. Reach out to us in whichever way you're most comfortable.
For the fastest resolution, use Live Chat. Our average response time is 90 seconds. Just click the chat icon at the bottom right of the page.
Online NowFor complex issues or document submissions, send us an email. We typically respond within 1–3 hours.
Support@c88.life
Join c88's official Telegram channel for live updates, promo codes, and system notices.
Support is available 24/7, every day including holidays.
Support is available in both Bangla and English.
Your contact and personal information is completely confidential and secure.
Every complaint is assigned a unique ticket number.
c88 will never ask for your password or OTP. If anyone requests this information, be cautious — they are not c88 representatives.
C88 believes gaming should be fun, not stressful. We encourage all our users to play responsibly. If you ever feel like things are getting out of control, make use of our support tools.
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately.
You can temporarily suspend your account for anywhere between 1 day and 6 months.
If you need a longer break, permanent self-exclusion is also available.
If you'd like to talk about gaming addiction, speak confidentially with our specialist team.
Email us at support@c88.life with the subject "Responsible Gaming".
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